Returns & Exchanges

At GOO GOO Hair, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original, unopened condition. For hygiene reasons, hair extensions must be returned with the gold security seal intact to be eligible for a full refund or exchange.

Return Process

• 1.
  Contact Support

  Email our customer service team at [email protected] within 30 days of delivery to initiate your return request with your order number.

• 2.
  Quality Verification

  Provide clear photos of the product and the intact security seal to ensure the hair extensions have not been worn or altered.

• 3.
  Ship Your Return

  Once approved, securely package your items and ship them to the provided return address using a trackable shipping service.

• 4.
  Refund Processing

  After our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.