Frequently Asked Questions
Everything you need to know about your dream hair transformation.
What type of hair quality does GOO GOO Hair offer?
We specialize in 100% Remy human hair extensions. This means the cuticles are kept intact and aligned in the same direction, ensuring a natural look, minimal tangling, and a silky-smooth texture.
How long does shipping take?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while expedited options are available at checkout if you need your extensions for a special event.
Can I dye or heat-style my hair extensions?
Yes! Because our extensions are made from real human hair, they can be curled, straightened, and dyed darker. We recommend using a heat protectant spray and avoiding bleach to maintain the longevity of the hair.
What is your return and exchange policy?
We offer a 30-day return and exchange policy. To be eligible, the security seal must remain intact and the extensions must be in their original, unused condition for hygiene reasons.
How do I choose the right shade for my hair?
We offer a free color matching service. You can send us a photo of your hair in natural lighting, and our experts will recommend the perfect match from our range of solid, ombre, and highlighted shades.
How long do GOO GOO Hair extensions last?
With proper care and maintenance, our clip-in extensions can last 6-12 months, while semi-permanent methods like tape-ins typically last 8-12 weeks before needing to be reapplied.